Terms and Conditions

This page details our customer terms and conditions.

Our Contact details:

Jemini Flowers
1-2 The Covered Market Oxford OX1 3DU United Kingdom
Phone: 01865 242726
Email: info@jemini.co.uk
VAT Registration Number:- 
Limited Company Number:- 

Email: please use the contact form to get in touch

Making a purchase could not be easier. Just browse our shop online, and add any bouquets of gifts that you wish to buy to your shopping cart. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

Jemini Flowers are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Making A Purchase

Our goods are for sale to persons aged over 18

These are the terms and conditions on which we Jemini Oxford Limited agreed to sell you our goods as detailed in our confirmation of your order. If there is anything you do not understand please contact us.
An order placed by you, on this web site, is an offer to buy the goods and is not binding on either of us until we have confirmed our acceptance of your order. If the ordered goods are not available, we will refund any payment already made but will not have any further liability to you.
The price, quantity and description of the goods are as set out in our order confirmation. If you do not agree with it, you should contact us immediately.
Whilst we take reasonable care to ensure the accuracy of pictures and description of our goods, to ensure your satisfaction, we reserve the right to replace goods or packaging to equal value and quality.
All prices include VAT and are in British Pounds. Any delivery charges are stated in our web site.
Payment for the goods is in accordance with the method selected by you from our web site. We accept Visa, MasterCard, American Express and PayPal payments.

Shipping And Handling

We will use our best endeavours to deliver the goods on the delivery date to the address you have supplied us. Please note that our add on gifts in our Jemini Collection are not available outside the Abingdon and Oxford area.

Delivery Schedule

As members of Interflora, we can arrange delivery of flowers across the UK using the Interflora Collection. Orders must be received by 1pm for same day delivery.
International orders can be arranged and flowers delivered will be in accordance to local availability.
Most UK orders can be delivered same day if required, provided the order is received by 1pm Monday to Saturday.

Should we be unable to arrange delivery on the date you have requested, we will email you immediately.

Tax Charges

All orders are inclusive of UK Value added Tax of 20%

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

Customer service policy. Due to the nature of perishable products, all goods which have not achieved satisfaction should be notified/returned within 48 hours, when we will happily replace them.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01865 242726 (International +44 01865 242726) or write to us at 1-2 The Covered Market Oxford OX1 3DU United Kingdom
Orders that are cancelled online or via the phone may be subject to a cancellation fee.

Privacy Policy

Privacy Policy, you can view our Privacy Policy Online.

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Refunds/Returns Policy

Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.